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Customer Connect Pilot Portal

Watch step-by-step videos covering the key features of Customer Connect.

Customer Connect Guidance

Thank you for taking part in the Customer Connect pilot. This page contains guidance to help you use Customer Connect, along with forms for reporting technical issues and sharing feedback.

Your feedback will help us improve the experience before a wider rollout.

Log in to Customer Connect

Sign in and system overview

Manage guest details

Upload guest details in bulk

Allocate rooms

Allocate activity groups

Frequently asked questions

I haven't received my authentication code. What should I do? + –

Check your junk or spam folder first. If the email hasn't arrived after a few minutes, request a new code.

Who can access Customer Connect? + –

Only users associated with a booking and invited to use Customer Connect can sign in.

I've found a problem. How do I report it? + –

Use the Technical Issue form to report bugs, errors, or anything that isn't working as expected.

How do I suggest an improvement? + –

Use the Feedback Form to share ideas, suggestions, or tell us what's working well.

Pilot Feedback

🔧 Report a Technical Issue

Experiencing a problem with Customer Connect? Use this form to report bugs, errors, login issues, or anything that isn't working as expected. Please include as much detail as possible to help us investigate.

Report an Issue

💡 Share Feedback & Suggestions

Tell us about your experience using Customer Connect. Share feedback, suggestions for improvement, or let us know what's working well.

Give Feedback

Need help?

If you have any questions or need support with Customer Connect, please contact Angharad.Jones2@hants.gov.uk